During Covid-19 restrictions:
All the orders placed in the lockdown period are non-refundable and non-returnable, for the safety of all the individuals. Returns will not be allowed for concerns involving dimension or color of the product, nature of the material, change of mind or delayed delivery.
At Grasp Clothings, We work very hard to curate only the very best products for you and each product goes through a tenacious quality check before we dispatch. In case you received a defective product or you have changed your mind after placing the order, we are here to help you.
Please Note: Certain products have a no return/exchange policy. It includes Kapok silk cotton bed, Pillow and bolsters set, Feeding pillow, Diaper caddy (Storage box), Hair accessories and Mat bed.
- Please write to us within 48 hours of receiving your product at email@example.com.
- Include your order number, description of the issue, and a photo.
- Make sure to retain the original invoice/tags and
- Allow 1-2 business days for our team to get back to you and the return will be initiated by us.
Exchange / Credit Note / Refund
Once we receive your products in 1 – 2 business days our QC team will check the products and return or credit note will be issued as per policy below.
- In case of non- defective items – Once we receive the product(s) and on validation of our QC team, we will either initiate a credit note or exchange based on your choice.
- In case of defective/damaged item – If the product has a manufacturing defect. (i.e torn, stains, stitched incorrectly) , we can either offer a replacement of same product or exchange or a credit note or a refund (only in case of defective product).
- In case of incomplete/wrong order – In case of an incomplete/wrong order sent by us, we will send the complete order with the correct products on priority.
- In case of an exchange, the new product will be dispatched only after the receipt and validation of the returned original product.
- Exchange product: Product of same value can be chosen, if the value is higher the difference amount has to be paid by you before dispatching (our team will assist you on the same). No credit note will be provided for balance amount (if any)
- Please note that exchange is allowed only once per order
- On receipt of the product in the original condition, we will send a coupon code with the full amount to you in 1 to 2 business days.
- This Coupon Code will have a validity of 6 months from the day we give it to you and can be used only on our website
- In case of refund, it will be initiated within 1 -2 business days after QC validation.
- Refund will be credited to the account you used for placing the order
- In case of COD order, our team will get in touch with you to get your bank details.
- It may take 2 – 10 business days to reflect in your account depending on your bank
Any items purchased during a flash/clearance sale cannot be exchanged or returned.
As always we are looking forward to starting a conversation with YOU.